Refund Policy

At EnderFlame Industries, we are committed to providing our customers with a satisfactory experience. However, due to the nature of digital products such as accounts, profiles, and in-game coins, refunds are subject to the following terms:

1. Refund Eligibility

Refunds will only be issued under the following circumstances:

- The product purchased was not delivered as described, or there was a technical issue preventing access to the purchased product.
- You have contacted support and the issue could not be resolved within a reasonable timeframe.

2. Non-Refundable Purchases

Due to the nature of virtual goods, all sales are final unless there is a proven technical fault with the product.

3. Refund Process

If your refund request is approved, refunds will be issued back to the original payment method used for the purchase. The time it takes to receive your refund depends on the payment method:

- Credit/Debit Cards: 3-5 business days
- PayPal: 3-5 business days
- Cryptocurrency: Cryptocurrency refunds are processed based on the equivalent cryptocurrency value at the time of the refund and may be subject to market fluctuations.
- Bank Transfer: 5-7 business days

4. How to Request a Refund

To request a refund, please contact our support team at [email protected] with your order details and the reason for your refund request.

5. Dispute Resolution

We aim to resolve all refund-related issues directly through our support channels. If a refund request is denied, you may appeal the decision by contacting support for a final review.